The Experts: How To Improve Doctor-Patient Communications. The Wall Street Journal. April 12, 2013.
A tremendous collection of thoughts by experts. I was particularly struck by the opinions of Leah Binder who linked effective communication with patients with effective communications with fellow clinicians. A key sentence: "In fact, in real life no patient should feel safe in a hospital where nurses are disparaged, because this is dangerous behavior on many levels." The point made by Peter Pronovost is dramatic: "Studies show that up to 80% of the medical information patients receive is forgotten immediately and nearly half of the information retained is incorrect." I could go on and on. Well worth a read.
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