Showing posts with label service delivery. Show all posts
Showing posts with label service delivery. Show all posts

Friday, January 10, 2014

Saturday, March 30, 2013

When Simplicity Is The Solution

When Simplicity Is The Solution by Alan Siegel and Irene Etzkorn.  The Wall Street Journal.  March 29, 2013.

For those interested in medicine, the simplicity strategy of the Cleveland Clinic will make fascinating reading.  At the Clinic empathy with the patient is the key to simplifying procedures, patient relations (the 10-4 rule), and even odors.  Bringing simplicity to drug labels is a key to patient safety and drug effectiveness.  Examples from business provide numerous examples of how creative organizations are simplifying the lives of those they serve.

Friday, March 1, 2013

Drugstores Attempt Transition To Health Care Provider

Pharmacy Chains Push Into Health Care by Timothy W. Martin.  The Wall Street Journal.  February 28, 2013.

Key players (Rite Aid, CVS Caremark, Walgreen) are using a variety of means (walk-in clinics, virtual doctor visits, accountable care organizations, assisting in hospital readmission prevention) to recast themselves as health care providers in order to confront a variety of trends (Obamacare, slower drug sales, trend toward  low-cost generics).

Tuesday, November 27, 2012

New Clinic Arrangement in CVS Benefits Emory and CVS

Emory Healthcare Teams Up With CVS Walk-in Clinics by Misty Williams.  The Atlanta Journal-Constitution.  November 30, 2012.

Emory Healthcare is now teamed with 31 CVS CareMark Minute Clinics in the Atlanta area.  While nurse practitioners will see the patients, they can, under the arrangement, now turn to Emory physicians for advice on diagnosis and treatment.  The clinics increase the traffic in CVS stores while lessening the pressure on expensive Emory ER visits.  This is just one of the many types of partnerships developing around the country.  Mentioned in the article is cooperation between home health care firms and hospitals in order to lower readmission rates which will be increasingly penalized by the federal government.